Cancellation & Refund Policy
Effective Date: 05-05-2023
At Stardawn IT, we aim to deliver high-quality Virtual Employee services and RMM consulting to our clients. As part of our commitment to transparency, this Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled.
Cancellation & Refund Policy in detail
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Cancellations
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Service cancellations must be requested in writing (via email or official communication).
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Cancellation terms, including notice periods, will be governed by the Service Level Agreement (SLA) or contract signed with the client.
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If no SLA specifies cancellation terms, a 30-day written notice is required before termination of ongoing services.
Refunds
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No refunds will be provided for services already delivered.
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Payments made for ongoing or upcoming service periods are generally non-refundable.
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In certain cases, refunds, credits, or adjustments may be granted if specifically stated in the SLA or mutually agreed upon in writing.
Exceptions
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Refunds or credits may be considered only in the following cases:
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Overpayment due to billing errors.
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Service disruptions directly caused by Stardawn IT that are not resolved within the SLA-defined timeframe.
Contact for Cancellations & Refunds
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For cancellation or refund inquiries, please contact.