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AUTOMATION ARCHITECTS

ConnectWise Consulting.

We support both ConnectWise Automate (LabTech) and ConnectWise RMM — two distinct products in the ConnectWise ecosystem. Whether you're running the legacy Automate platform or the cloud-native ConnectWise RMM, our certified engineers optimize your environment for maximum efficiency and proactive automation.

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Consulting
Benefits

You will have meaningful tickets for your techs to work on.

Fearlessly sell your proactive SLA to your customers knowing your PSA is monitoring what you sell.

Gain confidence when you know your endpoints are being systematically patched according to strict guidelines.

Demand custom scripts to install/uninstall software or fetch specialized machine data.

ConnectWise Automate Administrator

We optimize and maintain your RMM tool at a fraction of what it costs to hire a dedicated engineer in-house. Our specialists maximize efficiency, saving money and time.

  • Specialized plan for RMM best practices
  • Config + maintenance of scripting & patching
  • Analysis and adjustment of alerts & tickets

ConnectWise Automate Configuration

Just getting started with the ConnectWise Automate tool? We'll set you up for success.

Monitoring & AlertsPatching PoliciesPSA Integration

ConnectWise Automate Health Audit

Uncertain of your Automate status? We execute rigorous audits including:

Service plans & groups
Ticket fine-tuning
Monitors & templates
Plugin Review (A/V, Backup)

ConnectWise RMM

ConnectWise RMM is the cloud-native successor in the ConnectWise portfolio — built for speed, simplicity, and modern MSP workflows. We help you configure, migrate to, or optimize ConnectWise RMM with the same depth we bring to Automate.

  • Policy-based automation and device grouping
  • Intelligent alert routing to ConnectWise Manage (PSA)
  • Script library build-out and scheduled task management
  • Migration from Automate to ConnectWise RMM

ConnectWise Automate Questions

Our ConnectWise Automate feels underused — can you fix that?

That is the most common reason MSPs call us. We audit your monitors, searches, and scripts, then build the automation and self-healing that Automate is capable of but rarely delivers out of the box.

Do you write custom Automate scripts and SQL?

Yes. Automate’s real power is in its scripting engine and SQL-driven internal monitors. We build custom scripts, searches, and dashboards tailored precisely to your environment.

Can you clean up our patch management in Automate?

Yes — we build enforced patch policies with pilot rings and compliance reporting, so patching becomes provable to your clients instead of hopeful.

Do you offer ongoing Automate administration?

We offer both project-based optimization and ongoing administration. Many MSPs start with an audit and move to a managed arrangement once they see the results.